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Get answers to the most common questions about vehicle shipping and the car transport process.

Answer: Based on mileage, once your vehicle has been picked up, it will typically be delivered within anywhere from one to ten days. Contact us for approximate delivery times.
Answer: Yes. Online tracking is available to you 24 hours a day and is updated in real-time. Upon scheduling your car transfer, you will receive a unique booking number that will allow you to track the status of your shipment online anytime.
Answer: Visa, Master Card, American Express, Discover, electronic transfer, money orders, or company checks will be accepted for deposit or full pre-payment. If there is a balance due upon delivery, the auto shipping and car transport carrier will accept cash, cashiers check, postal money order, or official bank check ONLY.
Answer: Yes, there must be someone present to accept the vehicle, provide keys and sign an inspection report. This person can be anyone over the age of 18.
Answer: We advise you not to, as personal items are not insured if they are damaged or reported missing during car shipping. If you decide to pack personal items inside your vehicle, it must not exceed 75 lbs. and must be kept in the trunk or back seats (below the window line).
Answer: The farther in advance you schedule your shipment, the more likely we will be able to meet the time requirements you desire. For best results, try to schedule your car transport at least 2-3 weeks in advance.
Answer: The auto shipping or car transport driver will get as close to your door as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are large and need lots of room to maneuver and turn around, so if access to the pickup or delivery location is restricted by narrow streets, low-hanging trees or tight turns, the driver may ask that you meet the truck at a large parking lot nearby.
Answer: About 97% of all vehicle shipments go open trailer. It’s proven to be a very safe method with statistically very few problems. You may notice new cars being delivered to dealerships 8-10 on a trailer in this manner, and that’s because it’s safe. Of course, if you have a collector car or really expensive automobile, say around $100,000 or more, then yeah, ship it enclosed. Expect to pay about 33-50% more for an enclosed transport. Our auto shipping costs calculator automatically adds the extra enclosed estimate to your quote, so you can experiment with the quotes if you like.
Answer: Yes, very much so. If you haven’t paid a deposit, then you haven’t really hired an auto transport company. The few who don’t collect deposits can wiggle out of any responsibility to the customer for that very reason. A company that collects a deposit recognizes the good faith placed in them and will work to perform. Otherwise, the deposit gets returned. Our car transport rate calculator gives several hundred quotes every day, but only the ones that place a deposit get confirmed bookings.

Answer: Delivering is the easy part. Once assigned and picked up, not too much goes wrong. Figure that once the vehicle is picked up, that it will take 1 day of transit time for every 500 miles distance. Details:

100-500 miles takes 1 or 2 days
500-1000 miles takes 2 or 3 days
1000-1500 miles takes 3 or 4 days
1500-2000 miles takes 4 or 5 days
2000-2500 miles takes 5 or 6 days
2500-3000 miles takes 6 or 7 days

So it could be a few days or a couple weeks that you are waiting for your vehicle, depending on the distance, weather conditions and population centers. The car transport carriers usually estimate about 10 days on coast to coast trips, but most times they are faster. Better to pleasantly surprise than to be disappointed, right?

Answer: Yes your vehicle is insured. It is our job to make sure that is so. We automatically and instantly email you an order confirmation explaining the whole process upon entering your order either online or with one of our representatives. Once your vehicle is assigned, it usually gets picked up within a day or two (sometimes on the same day) of the assignment. That information also gets automatically emailed to you. Then our driver calls your pickup contact.

When the driver picks up your vehicle for shipping, he will do a detailed examination on the Bill of Lading and Vehicle Inspection Report. You will both sign that form and you should receive a copy.

The driver will call again from the road, this time your destination contact, as he gets closer so as to schedule an approximate time for delivery. The Bill of Lading and Vehicle Inspection Report will be there upon delivery so that your contact can re-inspect the car. Your vehicle will be likely dirty from the road, but otherwise should still be in the same condition that it left.

The auto transport driver will take every precaution to deliver your vehicle without incident. However, if damage should occur, you must report it upon delivery and note on the Bill of Lading and Vehicle Inspection Report. Regardless, you need to pay the carrier the balance owed for the shipment for services rendered because nobody can determine fault at time of delivery. It is important that you and the transport driver sign the inspection papers, or at least you. Claims cannot be processed by the driver’s insurance company if damage is not noted at time of delivery. We recommend digital photos of before and after. A picture is worth a thousand words, right? Please know that damages are statistically very rare, which is why new car manufacturers also ship that way.

Answer: In 2 steps. First place a nominal deposit using your credit card or checking account either on the order form online, or over the phone by calling 480-448-9998 when you enter an order with one of our representatives. Secondly, upon delivery of your vehicle, please pay the carrier directly with cash or money order made out to that name (not us). The car transport carriers want something liquid that cannot be reversed or stopped, because once they have performed their service, that can’t be reversed or stopped either. So in our experience, this method is the fastest and most reliable. We go to work with a deposit, and the carrier is more inclined to haul seeing cash or a money order. Nothing else works as well. So please use our vehicle shipping rate calculator to set up your order today. This day no other company does it as well.

Thank you so much for considering Car Carry!